Refund policy
Last updated: September 6, 2026
I sell coaching services — in-person sessions, session packs, memberships, and online programming. Nothing is shipped, so there are no returns or exchanges in the usual sense. This policy covers cancellations, missed sessions, expiry, and refunds.
Cancelling or rescheduling a session
Cancel or reschedule at least 24 hours before your session start time and there is no charge. The session stays in your pack or membership.
Inside 24 hours, or if you don't show up, the session is charged in full. If you hold a pack, one session is deducted. If you don't, you will be billed at the drop-in rate for that service.
Semi-private sessions
Semi-private sessions are booked and priced for two people.
- If only one partner attends, the attending person is charged the 1-on-1 rate for that session.
- The exception: if the absent partner cancelled inside the 24-hour window, the attending person pays the normal semi-private rate. The absent partner is charged separately for their late cancellation.
Off-site semi-private sessions are capped at exactly two people, a firm minimum and maximum. They are not offered for one person, and not extended beyond a pair.
Session packs
All packs — 4-packs, 8-packs, and 10-packs — expire 6 months from the date of purchase. Any sessions remaining after that date are forfeited.
Memberships
Memberships bill monthly and renew automatically. You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, so you keep your sessions until then. There is no partial-month refund.
Sessions included in a membership do not roll over to the following month.
Online Programming bills weekly and works the same way: cancel any time, effective at the end of the week already paid for.
Refunds
Sessions, packs, and memberships are non-refundable, with two exceptions:
- Injury or medical reasons that prevent you from training, with documentation from a healthcare provider.
- Relocation out of the area.
In either case, get in touch and I will refund the unused portion.
Outside those situations, unused sessions are transferable. You can pass them to someone else, or apply their value as credit toward any other service I offer.
Off-site surcharge
The off-site surcharge is charged once per appointment and covers travel, vehicle cost, and facility fee. It follows the same 24-hour cancellation rule as the session itself.
Analytics dashboard
Dashboard access is included at no cost with any 1-on-1, semi-private, or online membership. Bought on its own as a monthly add-on, it can be cancelled at any time, effective at the end of the month already paid for.
Questions
Email bradywardtraining@gmail.com and I will get back to you.
You can also call or text (540) 324-9603.