Refund policy
Last updated: September 18, 2026
I sell coaching services — in-person sessions, session packs, memberships, and online programming. Nothing is shipped, so there are no returns or exchanges in the usual sense. This policy covers cancellations, missed sessions, expiry, and refunds.
Cancelling or rescheduling a session
Cancel or reschedule at least 24 hours before your session start time and there is no charge. The session stays in your pack or membership. Every confirmation email carries a link that opens just that session, where you can cancel or move it yourself.
Inside 24 hours, or if you don't show up, the session is charged in full. If you hold a pack, one session is deducted. If you don't, you will be billed at the drop-in rate for that service.
If you paid for a single session on its own and cancel with 24 hours' notice, it becomes a credit for your next session of that type. If you'd rather have the money back, the cancellation screen offers a refund to your card instead.
Semi-private sessions
Semi-private is priced per person on the basis that two people share the hour. You can book it on your own: your time shows as "partner spot open" on the booking calendar so another client can join, and you can invite someone you know, or ask to be matched with a regular training partner.
- If nobody joins and you train alone, that session is billed at the 1-on-1 rate for what you hold (the difference is charged separately).
- If your partner cancels inside the 24-hour window, you pay the normal semi-private rate. The absent partner is charged for their late cancellation.
Session packs
All packs — 4-, 8-, 10- and 12-session packs — expire 6 months from the date of purchase. Any sessions remaining after that date are forfeited. You'll get a reminder before they expire.
Memberships
Memberships bill monthly and renew automatically. You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, so you keep your sessions until then. There is no partial-month refund.
Sessions included in a membership do not roll over to the following month.
Online Programming bills weekly and works the same way: cancel any time, effective at the end of the week already paid for.
Refunds
Sessions, packs, and memberships are non-refundable, with two exceptions:
- Injury or medical reasons that prevent you from training, with documentation from a healthcare provider.
- Relocation out of the area.
In either case, get in touch and I will refund the unused portion.
Outside those situations, unused sessions are transferable. You can pass them to someone else, or apply their value as credit toward any other service I offer.
Off-site fee
Training at Focus Fitness Lab or another location away from the Fairfield studio carries a flat off-site fee, charged once per appointment (not per person — two people sharing a semi-private session split it). It covers travel and the facility fee, and follows the same 24-hour cancellation rule as the session itself. Off-site fees are capped per month; ask for the current cap.
Analytics dashboard
Dashboard access is included at no cost with any 1-on-1, semi-private, or online membership. Bought on its own as a monthly add-on, it can be cancelled at any time, effective at the end of the month already paid for.
Questions
Email bradywardtraining@gmail.com and I will get back to you.
You can also call or text (540) 324-9603.